HAK Consultancy Services wants customers to have a clear understanding of how returns, refunds, and exchanges are handled for purchases made through our ecommerce store. This policy explains general eligibility, process, and timing.
If you need help with a specific order, return request, damaged item, or refund status, please contact support at [email protected]. Customers should contact support for case-specific help.
Items may be eligible for return if they are received damaged, defective, incorrect, or significantly different from the order placed. In some cases, unused items in original condition and original packaging may also be considered for return, subject to review.
To be considered for a return, the item should generally be unused where applicable, in the same condition in which it was received, and accompanied by proof of purchase or order details.
Customers should report return issues as soon as possible after delivery. Prompt reporting helps us review the case, verify the issue, and provide instructions. Requests submitted after an extended delay may be refused if the product condition cannot be verified or if the item has been used, altered, or damaged after delivery.
If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number, a description of the issue, and clear photos if available. We will review the case and may offer a replacement, exchange, store credit, partial refund, or full refund depending on the circumstances.
We may ask customers to keep the product and packaging available for inspection or courier review where necessary.
Certain items may not be eligible for return or refund unless they arrive damaged or incorrect.
Do not send items back without first contacting support. Once your request is reviewed, we will provide the next steps, which may include photos, additional order details, return approval, and return shipping instructions.
Unauthorized returns may experience delays, refusal, or ineligibility for refund processing.
Returned items are subject to inspection after they are received. We will review the condition of the item, the reason for return, and whether the request meets this policy. Approval of a return, exchange, or refund is not automatic and depends on the outcome of the review.
If a refund is approved, it will generally be processed to the original payment method where possible. In some situations, another reasonable refund method, replacement, or store credit may be used by agreement.
Original shipping charges may be non-refundable unless the return is due to our error, a damaged item, or a wrong item sent by us.
Exchanges may be offered for eligible items, especially in cases of damaged, defective, or incorrect products, subject to stock availability. If a direct exchange is not possible, we may offer an alternative item, store credit, or refund as appropriate.
If the return is due to an incorrect item, damaged item, or confirmed fault attributable to us, we may cover or reimburse reasonable return shipping costs where approved in advance. For other return reasons, the customer may be responsible for return shipping charges.
Shipping fees paid at the time of order may not be refundable unless required due to our error.
Once a return is received and approved, refund timing may vary depending on the payment method, banking channels, and processing systems. Please allow a reasonable processing period for the refund to appear.
If you have not received an expected refund after a reasonable time, please contact us with your order information.
Orders may only be canceled before dispatch or before service fulfillment begins, unless otherwise agreed. If an order has already been processed, packed, shipped, or delivered, cancellation may not be possible and the matter may need to be handled under the return process.
For any return, exchange, cancellation, or refund question, please contact HAK Consultancy Services at [email protected] with your order details. Customers should contact support for case-specific help.
